We provide a way to access services when it’s not easy to find a therapist or physician nearby or when struggling to fit appointments into a busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.
Depending on your plan, you’ll be connected to our national network of licensed therapists and/or board-certified physicians. Our providers have a wide variety of specialties and some offer their services in multiple languages.
Yes! You can meet with therapists or physicians through our secure, live video connection using your laptop, smartphone, or tablet.
Confidentiality is an important part of our Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. Our platform is designed to be a private, secure, HIPAA-compliant platform that allows you to safely consult with one of our therapists or physicians online.
Treatment is accessible from virtually anywhere within the United States.
No! Virtual care is intended to handle non-emergency behavioral and medical situations. Virtual care is NOT meant for emergencies or crisis situations. If you are experiencing an emergency, call 911 or go to your nearest emergency room. For crises, you may also call the National Suicide Prevention Lifeline at 1-800-273-8255. The call is free and help is available 24 hours per day, seven days per week.
Online therapy provides a way to access services when it’s not easy to find a therapist near you or when you just can’t fit therapy into your busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.
No, minors can be seen with parent or guardian consent.
Absolutely, and we encourage you to find a therapist that you feel comfortable with so you can build the trust you need to work through your difficulties. However, if at any time you feel you need to choose another therapist, you can. Because we often have multiple providers available in each state, you are welcome to explore and find the right therapist for you.
While we recommend video consultations as best practice for behavioral health sessions, we do offer telephone visits as a secondary option.
Many providers have availability for appointments not only during daytime hours, but evenings and weekends too. Once you choose a therapist, you can set an appointment with them directly at a time convenient for you.
No. The cost is the same no matter when you have your visit.
Absolutely! Our therapists are meant to be ongoing. At the end of your visit, your therapist will schedule a follow-up appointment.
If you’re considering an ER or an urgent care visit for a non-emergency medical issue, your primary care physician is not available, request prescriptions or get refills, traveling and in need of medical care, and/or during or after normal business hours, nights, weekends and holidays.
No! Virtual care is not intended to replace your primary care physician. For common or chronic conditions, a virtual care visit can often replace a physician’s office, urgent care, or emergency room visit.
Yes! One instance that may occur would be if the chief complaint and resulting diagnosis is of higher acuity, in which case treating through virtual care would be inappropriate. Physicians will also refuse treatment to minors who are not accompanied by a parent or legal guardian.
The average response time is ten minutes. It is important to note that the wait periods are necessary for the physician to read your health information in advance of a consultation.
No! Physicians are state-licensed, board-certified, and credentialed professionals.
Yes! Members consult with U.S. Board Certified physicians, state-licensed family practitioners, pediatricians, and emergency medicine physicians who reside in the United States. When you request a consultation, you will be connected with a physician licensed to practice in your state.
Yes! You must provide your medical history to the physician prior to the visit.
Yes! Physicians are available 24 hours a day, seven days a week, 365 days a year including holidays.
No! Physicians are unable to write notes for “leave or absence.”
Yes, this can be done with your permission.
Yes! If the physician believes medication is warranted, he or she can write a prescription for non-narcotic medications, which can be sent electronically to your preferred pharmacy. Physicians WILL NOT prescribe controlled substances, psychotropic, or lifestyle drugs.
Yes! You have the ability to choose your pharmacy prior to the visit.